The go-live milestone enables the SEC to serve its Commercial and Industrial (C&I) electricity customers, who represent around 5% of Victoria’s total consumption, through a streamlined, cost-efficient and user-friendly platform.
Tally Group was selected in April 2024 following a formal procurement process as the SEC’s Customer Technology and Business Process Outsourcing (BPO) partner. Under this partnership, the SEC implemented Tally+LM to manage a C&I customer base of more than 4,000 government sites including schools, hospitals, offices, councils, public lighting and other critical infrastructure.
“This is exactly the kind of transformation our technology was built for - to help make renewable energy more accessible and accelerate the shift to all-electric homes and businesses,” said Timothy Szakacs, Executive General Manager, ANZ at Tally Group.
“From day one, this project has been a collaborative effort, and we’re incredibly proud to have delivered a system that meets the SEC’s ambitions and the expectations of all Victorians.”
Alongside Tally+LM, the solution includes a dedicated customer self-service portal and advanced tools such as Tariff Optimisation and Behavioural Demand Response modules designed to help organisations reduce energy costs, optimise usage and participate in smarter, more sustainable grid interactions.
Tally Group’s cloud-native platform is purpose-built for modern energy markets. It enables two-way energy flows, supports decentralised infrastructure, and provides a scalable foundation for innovations like dynamic tariffs and energy-as-a-service models.
With this deployment, the SEC now has a best-in-class platform to deliver practical digital solutions while reducing operational overheads critical to fulfilling its mandate to deliver clean, affordable energy for all Victorians.
