Digital Self Service

A complete digital self-service product suite for mass-market RETAILERS

Tally’s web portal and native mobile app enable energy retailers to engage customers, boost loyalty and up-sell services.  

THE TALLY SOLUTION

PACKED WITH FEATURES

Tally DSS is a modern suite of digital tools to manage the customer experience. It allows end users to manage their account, payment, chat and explore insights. Tally DSS is fully integrated with chat capability for assistance and support. And everything else you’d expect including managing bills, payments, viewing usage, solar generation and tracking spend​.

ENJOY FLEXIBILITY

Tally DSS integrates with any of Tally’s billing systems or with your own via APIs. Our platform is ever evolving with the ability to purchase additional modules as they come online. You’ll also have the flexibility to plug-in 3rd party services such as your own chat engine, EV monitoring or use our in-house experts to build custom modules to gain a competitive edge (e.g. e-commerce, rewards, campaigns).

RICH DATA

Our machine learning analytics extract insights that enable a whole new energy customer experience. Run demand response programmes and capture important data on customer behaviour. As a retailer you’ll have access to detailed data and customer insights via a reporting dashboard.

LOWER COST TO SERVE

Tally DSS allows your customers to manage their account, payments, explore insights and chat with virtual or personal support. It’s available anytime, anywhere​ via our native mobile apps and online web portal​.

REDUCE CHURN

Customers receive personalised weekly updates between bills (preventing bill shock). In addition, customers have access to budget setting and alerting. Independent research* has shown our solution reduces churn by a third and consistently ranks NPS scores over 50.

ENABLE UPSELL

Leverage granular usage data to provide highly personalised insights and offers. When integrated with Tally Trust, our email comms have high click-through rates (40%-70%). There’s also the capability to calculate personalised ROI for customers to upgrade their appliances, solar or battery.
Put customers in control of their usage, and inspire them to take part in the clean energy transition.

HOW WILL TALLY DSS BE GOOD FOR MY BUSINESS?

An engaged customer base that self-serves digitally.

PUT CUSTOMERS IN CONTROL

Digital self-service gives customers more power, choice and convenience.
  • Help customer’s understand their energy usage and influence their behaviour to save money and their CO₂ footprint.
  • Allow customers to self-serve their energy account in a user-friendly, highly-personalised way.
  • Customers with Solar PV / Community Batteries can monitor their generation without leaving the app.

LOWER COST TO SERVE

Reduce cost to serve by giving your customers actionable insights.
  • Provide ‘just in time’ insights that allow customers to take action on their own.
  • Reduce enquires to your contact centre.
  • Enable customers to order new products and services via self service. Add-on Tally Trust to leverage weekly data to target customers with highly personalised insights and offers.

STAY FRESH & REDUCE CHURN

Tally's integrated digital platform gives you access to other Tally products and features including Trust, Load Disaggregation and Behavioural Demand Response.
  • Low-friction integration.
  • Works with legacy infrastructure.
  • Tally DSS is an ever-evolving product that moves with the times. 
*Trust’s effectiveness as reported by the Melbourne Uni Centre for Market Design
Photo by daan evers on Unsplash

Want to discover what tally DSS can do for your business?

MATTHEW GRANTHAM
REQUEST A DEMO