Trust reduces churn, boosts brand stickiness and can be deployed within weeks.
HOW IT WORKS
Customers receive an email inviting them to participate in Trust. We use automated feeds from their smart meter to help each customer monitor their household energy use.
SEND WEEKLY INSIGHTS
With a regular weekly email, Trust enables customers to understand their bills and compare energy usage with previous months. Tally Trust's email comms have high click-through rates (40%-70%).
SET BUDGET ALERTS
Customers can check their projected balance, set weekly budgets and receive alerts if usage exceeds their self-determined limit. These features and weekly customer updates remove bill shock and reduce churn by up to 30%*.
WHAT'S IN THE BOX?
Pick and mix your Trust package out of the box, or extend it with your own solutions
Costed Energy Usage
Budget Setting & Alerting
Weather & Solar Data
Solar & Battery
Accumulation Meter Support
Behaviour Demand Response
HOW WILL TRUST BE GOOD FOR MY BUSINESS?
Trust ticks all your business case boxes by reducing churn, boosting brand stickiness and deploying quickly.
Independent research shows Trust reduces churn by a third.*
NPS scores over 50.
Personalised weekly updates between bills (including solar monitoring).
Budget setting and alerting (multi-channel)
Trust leverages weekly data to provide highly personalised insights and offers
High click-through rates (40%-70%).
Calculates personalised ROI for customers to upgrade appliances, solar and battery.
Survey functionality enhances lead generation
SPEED TO MARKET
Trust is geared to enable out-of-the-box rapid deployment.
Works with legacy infrastructure.
Billing grade costing engine can cost data of any frequency.
*Trust’s effectiveness as reported by the Melbourne Uni Centre for Market Design