Trust

Help your customers manage their household energy costs

Tally Trust works with your customers' smart meter data to monitor how much electricity their household uses each day and keeps them informed.

THE TALLY SOLUTION

READY SET GO!

Trust is geared to enable out-of-the-box rapid deployment. Trust’s low-friction integration works with Tally Billing or your own billing platform.

WEEKLY UPDATE

With Trust’s regular email updates, customers can see their weekly usage, the biggest day of the week, their average weekly spend, and how many days are left in the billing period.

COMPARE USAGE

Trust enables customers to understand their bills and compare their energy usage with previous months. Trust’s billing grade costing engine can also cost usage data of any frequency.

SOLAR INSIGHTS

Trust shows solar customers how much they’ve earned with feed-in credits and how much electricity their household exported in the last week.

ADD-ON INTERACTIVE GRAPHS (WEB & MOBILE)

Allow customers to click through from an email or SMS to their personalised interactive usage graphs on web or mobile, where they can explore costed usage by month, week or hour.

ADD-ON BUDGET ALERTS

From web or mobile, customers can check their projected balance, set weekly budgets and receive alerts if usage exceeds their self-determined limit.

ADD-ON LOAD DISAGGREGATION

Trust integrates with Tally’s Load Disaggregation product to provide weekly usage insights at the appliance category level for customers. Learn more.

28% Churn Reduction*

Trust reduces churn, boosts brand stickiness and can be deployed within weeks.

HOW IT WORKS

1

INVITE CUSTOMERS

Customers receive an email inviting them to participate in Trust. We use automated feeds from their smart meter to help each customer monitor their household energy use.
2

SEND WEEKLY INSIGHTS

With a regular weekly email, Trust enables customers to understand their bills and compare energy usage with previous months. Tally Trust's email comms have high click-through rates (40%-70%).
3

SET BUDGET ALERTS

Customers can check their projected balance, set weekly budgets and receive alerts if usage exceeds their self-determined limit. These features and weekly customer updates remove bill shock and reduce churn by up to 30%*.

WHAT'S IN THE BOX?

Pick and mix your Trust package out of the box, or extend it with your own solutions

THE BASICS
Personalised Insights
Costed Energy Usage
Budget Setting & Alerting
Weather & Solar Data
Surveys
OPTIONAL ADD-ONS

Solar & Battery

Load Disaggregation

Accumulation Meter Support

Behaviour Demand Response

Multi-channel Support

HOW WILL TRUST BE GOOD FOR MY BUSINESS?

Trust ticks all your business case boxes by reducing churn, boosting brand stickiness and deploying quickly.

REDUCE CHURN

Independent research shows Trust reduces churn by a third.*
  • NPS scores over 50. 
  • Personalised weekly updates between bills (including solar monitoring). 
  • Budget setting and alerting (multi-channel)

INSIGHT-DRIVEN SALES

Trust leverages weekly data to provide highly personalised insights and offers
  • High click-through rates (40%-70%).
  • Calculates personalised ROI for customers to upgrade appliances, solar and battery.
  • Survey functionality enhances lead generation

SPEED TO MARKET

Trust is geared to enable out-of-the-box rapid deployment.
  • Low-friction integration.
  • Works with legacy infrastructure.
  • Billing grade costing engine can cost data of any frequency.
*Trust’s effectiveness as reported by the Melbourne Uni Centre for Market Design
Photo by Avi Naim on Unsplash

FAQ

Want to discover what tally trust can do for your business?

MATTHEW GRANTHAM
REQUEST A DEMO